Wire maintenance protection essentially serves as insurance for
your telephone service and the equipment in your home or business.
Its important to remember that a very small monthly fee can
save you time, money, and hassle in the event you experience problems
with your telephone service and need repairs. Lackawaxen strongly
suggests that customers choose one of our wire maintenance plans,
to avoid possible costly and unnecessary charges in the future.
Lackawaxen Telecommunications Services offers two optional wire
- Standard Inside Wire Maintenance 20¢ per month per jack; provides repair of inside wiring and jacks, with no additional charges for service calls. If, however, the problem is with customer-owned telephones or equipment, Lackawaxen will charge you a minimum Service Maintenance Visit Charge of $27.
- Enhanced Inside Wire Maintenance 75¢ per month,
covers all the inside wiring and jacks in your home. If, however, the problem is with customer-owned telephones or equipment, Lackawaxen will charge you a minimum Service Maintenance Visit Charge of $27.
If you do not subscribe to either of Lackwaxens wire
maintenance plans, and you experience trouble which is not related
to our outside equipment, you will be responsible for the repairs
made to your telephone equipment. Should you choose for Lackawaxen
to make these repairs, you will be charged accordingly. The charges
for repair service during normal business hours are:
| Service Visit Maintenance Charge
| * Material $9.00/jack & wire
Time for labor is billed in 30-minute increments, at $30.00 for the first 30 minutes, and $25.00 for each additional 30 minutes. Lackawaxen charges a minimum of $57.00 for each service call ($27.00 service visit fee, combined with $30.00 minimum labor charge).
*Lackawaxen also charges a flat fee for materials used.
Remember, if the trouble is in your inside
wiring or jacks and you do not have inside wire maintenance
with Lackawaxen, you will be charged for a service repair
call. If you subscribe to an inside wire maintenance plan, and the
problem is in our equipment, there is no charge for a service repair
Many people panic when they realize they dont
have phone service. Your service "outage" could be the
result of a simple accident, and may be easier to fix than you think.
Before calling to report trouble with your telephone service or
line, please review these simple items:
- Have you checked to be sure all handsets are properly replaced?
- Have you checked to make sure your telephone is plugged into
- Have you checked to see if the trouble is on all phones, or
just one phone?
- Have you unplugged your cordless telephone, answering machine,
and modem to see if any of these items are causing the problem?
- Have you checked the service at the NID (Network Interface Device
the gray box on the outside of your house)? (For instructions
on how to check the NID, please refer to your yellow instruction
card, or see the information below.)
While Lackawaxen promptly responds to all service
repair requests, we offer these guidelines to help customers pinpoint
and possibly fix their own service. If you experience trouble with
your telephone service, please review the following instructions
before contacting us. By diagnosing the problem, you may be able
to quickly restore the service yourself, and alleviate the need
for a service call. Pinpointing the problem will also help you describe
it to our repair office.
Is the problem in one phone?
1. If only one telephone is not working, unplug it,
and plug a working phone in its jack. If that phone works, the problem
is the non-working phone. Contact the store or company where you
purchased the phone.
*If you have only one phone, borrow a phone from
a neighbor or Lackawaxen, and plug it into the jack to try this
2. If you have a Network Interface Device (NID), (the
gray box where the outside line is attached to your house), plug
a working phone into the NID (see the following instructions). If
there is no dial tone at the NID, the problem is in the outside
line. Contact the Lackawaxen office for repair.
3. If you have a normal dial tone at the NID, the
problem is most likely in the wiring or jack inside your home, or
in your telephone equipment, not Lackawaxens outside line.
Is the problem in more than one phone?
Be aware that a single faulty piece of telephone equipment
can cause a problem or outage in all of your telephones. If you
do not have a dial tone, can not call in or out, or hear noise on
all of your telephones, it may be a good idea to check all of your
equipment before contacting the Lackawaxen office.
1. If you have a NID outside your home, plug a working
phone into the NID (see the following instructions). If there is
no dial tone at the NID, the problem is in the outside line. Contact
Lackawaxen for repair.
2. If you have a normal dial tone at the NID, the
problem is not in Lackawaxens outside line, but either in
the wiring or jack inside your home, or in your telephone equipment.
3. Unplug every piece of telephone equipment (cordless
phones, answering machines, fax machines, computers, etc.) in your
house. Plug in a working phone into an outlet. If that phone works,
then a piece of your equipment is faulty. Plug in each piece of
equipment (with the phone) one at a time until the problem re-occurs.
This will determine which piece of equipment is not working. If
the phone does not work when you plug it into the jack, but you
have dial tone at the NID, the problem is in your inside wiring
Please Note: If you have a cordless
telephone or answering machine, you may lose your dial tone after
a storm. Before contacting the Lackawaxen office, try unplugging
this equipment for 15 minutes and then reconnecting it. If you still
do not have dial tone, please follow the instructions for testing
your service at the NID.
Testing your service at the NID:
The NID allows you to determine where the problem is. Advance testing may eliminate unnecessary repair trips by Lackawaxen Telecommunications Services. Telephone lines do carry electrical current. Please use CAUTION when testing lines.
1. Unscrew the cover of the NID with a screwdriver
and open it.
2. Disconnect the modular plug from the test jack
inside the NID. Wait one minute and plug in a telephone you know
3. Try the telephone. If the problem persists, the
trouble is probably with Lackawaxens outside line. Please
contact our repair office. If the problem has cleared, the trouble
is within your inside wiring, jacks or telephone equipment. Please
contact the business office or someone else to make the repairs.
Lackawaxen Telecommunications Services responds to
customer trouble 24 hours a day, seven days a week. If we respond
to a service request, and the problem is inside your home or equipment,
you will be responsible for repairs if you do not have a Lackawaxen
wire maintenance plan. If you have any additional questions about
Lackawaxens Inside Wire Maintenance Plans, or if you would
like to sign up for one of our plans, please stop by our business
office or call us at 570-685-7111, or 1-800-647-7781. You can also
email us at email@example.com.
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