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Important Notice

Lackawaxen Telecommunications Services is always looking out for the interests of our customers. This includes keeping you informed of security issues that may make your information vulnerable to attack.

A strong password on your account can help minimize your risk from identity theft. Identity thieves search for accounts with weak passwords to set up phishing scams and send out spam or viruses under the account holder’s name.

We at Lackawaxen urge you to place a strong password on your account. The more sophisticated your password, the less likely you’ll be victimized.

Here are a few suggestions for creating your password:

• use at least 8 characters
• use a mix of lower and upper case letters
• use numbers
• use symbols except for those that are not allowed
• symbols not allowed: ~ [ " % \ ' ^ * | ]

It is not possible for you to change your password yourself. You must contact the Help Desk and they will be happy to change your password at any time. The Help Desk can be reached at 570-685-5554, 24-hours per day, 7 days per week.

For additional information, contact our business office at 570-685-7111, or 1-800-647-7781. Our business hours are 8:30 am to 5:00 pm Monday through Friday. You may also e-mail us at customerservice@ltis.net.



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